About Rocket

Much, Much more than a telephone answering service
ROCKETUK.COM has been successfully providing a full range of outsourced telephony services to small, medium and large businesses across the UK since 1997. Our 85 strong team in Fleet, Hampshire has managed more than 12 million telephone calls for 1,400 businesses, each of which share our proposition of high-quality customer service:

Customers want their telephone calls answered promptly and by friendly people who can efficiently provide them with the information and service they require.Using the Rocket contact centre for all or part of your customer service and outbound telemarketing needs, your business is instilled with the confidence that every customer and prospect will be greeted by a highly trained, professional ‘Rocketeer’, that really cares about your business and takes pride in the quality of service they deliver.

We combine this enthusiasm and drive with a market leading communications infrastructure and customer interaction management technology, to ensure that the information we provide and capture is up-to-the-minute, accurate and accountable.

In addition to call handling, ROCKETUK.COM is also able to save your business money by considerably reducing your phone bill. Our range of low-cost national, international and mobile call plans start from as little as 0.075p per minute. We are also the only company in the UK to offer a business continuity call plan built into its line rental packages.

Mission Statement
"To provide the highest level of integrity and quality of service within each industry sector we operate"

Operating a contact centre ourselves Rocket understands the need for a robust communications infrastructure and using this unique insight we have a team of Solution Architects that are able to specify, install and maintain your entire telephony requirement from the handset to PBX, using the best products available on the market at the very best prices. 

Rocket call centre awards and affiliations

 

Strategic Partners provide one-stop solutions

Strategic partnerships ensure that RocketUK.Com can provide a one stop solution to almost any communication scenario. Products and or services provided by these partners are offered by trained RocketUK.Com personnel with valid accreditation when required.

Rocket partner with THUS a Cable & Wireless company to provide low cost phone calls and non-geographic numbers
THUS focuses on providing high-quality data, voice and Internet services. Their broad portfolio and extensive experience of convergence mean they are well-placed to help meet the needs of their customers and realise visible financial benefit. With a strong focus on new and innovative solutions to meet the changing needs of the business world, Thus help Channel Partners to stay ahead of the rest.

Rocket partner with Telstra to provide low cost international phone calls
Telstra provides global telecommunications services and solutions and is an expert in bringing the advantages of customer centric managed network solutions to the business community.

Together with its offshore subsidiaries and international investments, Telstra serves over 200 of the world’s top 500 companies, spanning Europe, Asia Pacific and the Americas. Telstra International is ideally suited to provide your IT solutions, with its experience and expertise; security and reliability; trust and financial strength.

Rocket partner with NEC to provide leading edge business telephone sytems and call centre application
NEC Infrontia is part of the NEC Corporation, a world leader in the creation of innovative IP and traditional communications solutions to businesses of all types and sizes. Its reputation for engineering excellence that enables its customers to maximise productivity and profitability is founded on an annual R&D spend of $2.3bn. For more than 100 years it has been a byword for innovation in electronics, networking and IT. It is committed to the highest industry levels of customer support and the continuing development of the most advanced communications applications.

Rocket partner with Avaya to provide feature rich business telephone systems, call centre platforms and applications
Avaya is a global leader in communication systems, applications and services.They design, build and manage networks for enterprises. Customers range from small businesses and nonprofit agencies up to more than 90% of the companies in the FORTUNE 500.

Rocket partner with Noetica to provide highly productive call centre application software
Noetica specialise in agile Customer Interaction Management (CIM) software tools and the rapid deployment of SOA (Service Oriented Architecture) unified agent front end solutions in Call Centre environments. The product family, Synthesys™, is the only call centre technology framework that delivers a unified desktop based around BPM (Business Process Management) logic that can be built and changed by non IT staff within minutes and without downtime.

Rocket partner with Equifax to provide network fax server solutions
Equisys is dedicated to helping companies improve efficiency and competitiveness through communications technology. With 50,000 installations worldwide, Zetafax is among the world's leading fax server software applications, and is distributed in over 30 countries.

Rocket in the community

THE RAY OF HOPE ANIMAL SANCTUARY
The Ray of Hope Animal Sanctuary is a home for abandoned and rescued animals, run by Rod and Sue Wray in Badshot Lea, near Aldershot. The sanctuary takes in the forgotten animals that have been disregarded by the people whom they rely on the most. Each year the RSPCA seek advice and help from the Sanctuary's owners. A place of safety is offered to ex-racehorses, donkeys, cats, dogs and rabbits - or any animal in need of a home - to live out the rest of their days. Most animals are unwanted because they are old - Rod and Sue will take on these animals who would be otherwise homeless or destroyed.


Rocket support the Ray of Hope animal sanctuary

"Mike & Linda at Rocket have literally kept the sanctuary going, Rocket has bought several horses to prevent them from going to auction and certain death, we love these guys so much and the sanctuary would not exist without their generosity"
Ray-of-Hope Website

Lions Community Store
Their missions is to recycle redundant household goods, appliances, clothing etc to benefit genuinely needy people in the area they serve and thereby reduce unnecessary waste to the advantage of the environment.  At the same time they provide valuable work experience and skills development for many or our volunteer helpers. Rocket support the Lions Community Store project

All the people we help are referred to them by their Social Workers or other supporting organisation as being in genuine need.

Every month we receive over 300 requests for household items, bedding and clothing, which are generously donated by members of our community.

Reliable transport is essential to the operation of the Store, and thanks to the generosity of our supporters, our recent struggles with ageing vans are now over.  We now have two excellent Renault Master vans, one donated to us by RocketUK, the other purchased with funds provided by the many local sponsors whose logos appear on the vehicles and with whose help we are able to run and maintain both vans.  Since they were unveiled on12 February 2008 the vans have been in service 4 days a week and are familiar sights on the streets of Fleet and the other communities we serve.  Pictured right above, assembled sponsors, helpers and members of local Lions Clubs together with a £6,000 cheque presented by the Local Network Fund pose for a Fleet News & Mail photographer in February 2008.
Lions Community Store Website