Ansaplus is a unique user friendly software package that enables staff to handle calls efficiently and effectively for any given business. With this program, calls will pop with the DDI with the callers ID on the user’s screens with the following information:
- Information about the company
- Company website
- Contact details
- Displays caller information if in a VIP list
This can be done using the NEC or Avaya telephone systems.
How will Ansaplus get messages across to the client?
Messages can be taken and sent to the client via email, sms or fax. Calls can also be patched directly through to the client. By using this system it will develop a professional and accurate approach in giving clients a fast and simple way of getting valued messages and important leads across to the client in an efficient manner directly to the person or department intended. Another benefit is that messages are spell checked ensuring optimum accuracy of all your clients’ messages every time. Messages can also be obtained at anytime by the user if a client wishes to call in for them, this creates a great level of customer service to the client.
How will Ansaplus benefit my business?
A great benefit which Ansaplus boasts is its unique points system in which operators are awarded points on an efficiency basis. This has been tested and the results speak for themselves! Call answering speeds are greatly increased and this can only lead to greater customer satisfaction and raised numbers of incoming calls. Not only is this great motivation for the staff, it is a great way of exceeding existing capability. Staff monitoring is an important way of establishing how calls are being handled so by using Ansaplus, staff can be monitored whilst logged on and during calls. This gives great scope to develop existing customer service strategies to clients.
How will I know Ansaplus is right for us?
Ansaplus was developed in a long running, successful call centre with a huge variation of clients. This is a great advantage as we have a great understanding of what is useful and what is not to both the client and the user. With our knowledge and experience we believe that Ansaplus is the solution for any business no matter the size. It can be adapted and easily updated to make calls as quick and efficient as possible.
Features:
- Automatic call popping on the called DDI
- Display of caller ID (CLI) and recognised company name and instructions
- Call popping as the phone rings to prepare the operator
- Greeting display to tell the operator exactly how to answer each call for each company
- On screen instructions for the operator for each company
- Manual call popping as a backup by DDI or Company / Campaign name
- Message taking with built in spell checker
- Call Patching and logging
- Automatic prompting and saving of unfinished messages
- Aborted call logging
- Operator call points and league logging
- Message delivery to multiple email addresses
- Message delivery to multiple SMS numbers via 2SMS, Page1 and Rocket's own SMS Service
- Message delivery to multiple Fax numbers via Zetafax
- Message delivery / order taking via the companies website
- Quick display and selection of staff and call types for each company
- Quick display and selection of VIPs for each company
- Message summaries sent by fax and email at various different times of the day
- Manual custom summaries by supervisor staff as a backup
- Administration and setup software managing the call centre operators and customers campaign
- Call and version monitoring
- Automatic message delivery of email, faxes, SMS messages and daily summaries
- Call patching control for each staff / call type
- Ease of use and training for new call centre staff
- Call centre wide reminders
- Operator questions to callers prompts
- Fast and easy setup of new customers
- Dynamic field types for different call types
- Order taking and product selection
- Internal Mail feature to communicate with the call centre operators
