Inbound

Overflow and out of hours
Call centre professionals are all too familiar with staff turnover, the cost to hire and train personnel and high call volumes at peak times. And that's just the beginning.

Rocket helps you when it is not cost effective to hire, train, and manage additional representatives in your centre. Your Rocket team is trained specifically on your company and your products and services and assisted by sophisticated Callflow software designed to control and optimise customer interaction. Your customers won't even know they are speaking with someone from a different company.

• Order Taking & Fulfilment
• Virtual Reception
• Club Class Virtual Reception
• Customer service centre
• Network Services NGN Numbers

Telephone answering services

Outbound

Outbound Telephony - Telemarketing
R.R. Donnelley in 1930 pioneered telemarketing by using it to entice advertisers to buy ad space for the Business Yellow Pages. This opened the door for using the telephone for business.

In 1970 Murray Roman of New York was credited for creating the first business-to-business telemarketing program to sell Saturday Review subscriptions to professionals. Today, telemarketing is the fastest growing marketing technique being used by small entrepreneurial companies to sell to all types of companies.

If you took a survey of people and asked them what comes to mind when you mention the term "telemarketing," the majority of people would say, "sales people calling at dinner time trying to sell me something I do not want or need." telemarketing has received a bad name over the years, but a properly developed program can achieve measurable benefits.

Telemarketing combines the use of telecommunications with a database to promote products and services in a cost-effective manner. It also provides a key source of intelligence gathering for market, prospect and competitive information and enables you to have greater contact with the marketplace.

Telemarketing services