Call Centre Design
Call centre design and build service with no consultancy costs
As a successful contact centre operator it is hardly surprising that Rocket would specialise in the design, build and implementation of call centre systems and applications from best of breed manufacturers and developers. The innovative tools from Rocket provide easy access to rich information and can help you capture best practices, help improve business processes and better support your employees and business partners across your entire supply chain. Through our Contact centre solutions, you can deliver new levels of personalisation and convenience quickly, consistently and accurately. Your enterprise can use these solutions to facilitate customer experiences that can lead directly to increased business performance.
Components
- World market leading scalable and modular platforms that grow as you grow
- Highly resilient 5X9 (99.999%) up-time with dual processor support
- Systems capable of 300,000 busy hour call completions
- Integrated skills based routing, workload distribution, system observation and agent performance analysis
- Integration to existing customer CRM systems
Call Centre Solutions
MyCalls
MyCalls is a unique range in introducing the concept of phone-user performance measurement to business users.The core application is bundled in free of charge for 12 months for every Aspire user.
For businesses with a cost measurement requirement for both single site and multisite, there is MyCalls Call Manager and MyCalls Enterprise.
With these core applications, any business will be able to provide answers to what was previously a ‘black art’.
- How many calls received
- How many calls abandoned
- How many calls waiting to be answered
- How many calls made
- How many staff available to answer calls
- Conversation length
More than any other area of the business that requires phone monitoring is the call centre. To deliver tangible service, results need to be monitored. Providing real-time information onto PC screens and LCD Wallboards, MyCalls Call Centre works in conjunction with the Aspire Call Centre business.
Supporting up to 64 ACD Groups and multiple supervisors, the overall package brings enterpriselevel features to the SMB business. Incorporating skillbased routing, multiple call queues, look-back routing, super group working fully integrated with voice mail, recorded announcement devices (RADs), remote agents and networked call centres, Aspire MyCalls Call Centre is a powerful call-handling solution for today’s business.
For more information about MyCalls.
Compact Contact Centre
Compact Contact Center (CCC) modules provide the user with the necessary tools to facilitate the management of call traffic. They are designed to provide a tightly integrated real time and historic reporting package and wallboard support for the eBusiness digital communications platform. The product consists of a set of fully integrated modules sharing a common database utilising Interactive Directory and Database (IDD) technology.
For more information about Avaya Compact Contact Centre call 0800 018 2838
