Customer Interaction Management

Rocket Customer Interaction Management puts you in control

Taking traditional CRM one stage further CIM serves to optimise the whole agentclient/ prospect experience. Synthesys CIM is a suite of products brought to you by Rocket, that gives non-technical staff the tools to manage the contact centre and the people in it. The wide-ranging functionality is presented in an easy-to-use drag-and-drop windows environment. Callflow scripts guide the agents’ interactions. Call list creation and queuing manages your outbound operations. Teams are created and user accounts and permissions are set up. CRM functionality maximises the value of historical customer data, supporting conversations. Multiple channels of contact are managed, including telephone, email, post, SMS, live chat, and interactive forms.

Benefits:

  • Increased agent productivity
  • Improved sales rates and maximised cross/up-selling opportunities
  • Reduced agent training requirement
  • Ensures that all agents are “on message”
  • Just as effective for outbound, inbound or blended services
  • Extraordinarily fast ROI (return on investment)

Call Centre Software

Ansaplus – Call Centre Software

Ansaplus is a unique user friendly call centre software package that enables staff to handle calls efficiently and effectively for any given business. With this program, calls will pop with the DDI with the callers ID on the user’s screens with the following information:

  • Information about the company
  • Company website
  • Contact details
  • Displays caller information if in a VIP list

This software package has been developed within a call centre which has been successfully running for over 10 years. With our knowledge and expertise, we feel that Ansaplus, our easy to use call centre software can be a great benefit to the running of your business.

This can be done using the NEC or Avaya telephone systems. More information on Ansaplus.

Noetica

Noetica is a software development company specialising in Customer Interaction Management (CIM) software tools. Their flagship product, Synthesys™ manages the day-to-day running of a contact centre, placing the control of Customer Interaction in the hands of the business managers. More information on Noetica

NEC MyCalls

MyCalls is a unique range in introducing the concept of phone-user performance measurement to business users.The core application is bundled in free of charge for 12 months for every Aspire user.

For businesses with a cost measurement requirement for both single site and multisite, there is MyCalls Call Manager and MyCalls Enterprise.

Avaya Compact Contact Centre (CCC)

Compact Contact Center (CCC) modules provide the user with the necessary tools to facilitate the management of call traffic. They are designed to provide a tightly integrated real time and historic reporting package and wallboard support for the eBusiness digital communications platform. The product consists of a set of fully integrated modules sharing a common database utilising Interactive Directory and Database (IDD) technology.

Rocket Services