Non Geographic Numbers

Non- geographic numbers (NGN or NTS) allow you to receive incoming calls at any location. Your chosen number sits in front of your existing telephone number - so there is no need to change anything but as the designated number is fully portable, should you move office or enlist Rocket's call handling services you can simply point your calls to the new location or service in a matter of minutes.

Rocket inbound call centre solutions are all about making it as easy as possible for your customers to contact you and establishing services to monitor how efficiently these calls are handled.

We have developed a range of products and services which help maximise the impact of your advertising, publicity and mail-shots by ensuring that the response calls are efficiently and effectively routed into your business and managed accordingly.

Rocket work with you to build a call delivery solution to meet your exact requirements - and ensure that you manage your customer relationships successfully.

Rocket inbound call centre solutions make extensive use of Non-Geographic Numbers (NGN's) and in the UK there are different numbers to suit different needs.

Non-geographic number types

0800 Freephone	Caller pays nothing - Number holder pays the full inbound call.
0845 Local	Caller pays for the call- Number holder pays nothing
0844 Fixed rate	Caller pays up to 5p a minute - Number holder shares revenue.
0844 Fixed rate	Caller pays up to 10p a minute - Number holder shares revenue.
0870 National	Caller pays nothing - Number holder pays the full inbound call.
0900 Premium	Caller pays up to £1.50 a minute - Number holder shares revenue.

Following is a guide to potential usage and applications for the inbound call delivery service we can offer as a full service for marketing and customer management.

Using a unique number for each piece of promotional activity or for each department within the business, you will be able to tell exactly:-

 

	Total number of calls made to that number
	Total number of calls answered or abandoned
	Time in seconds for the calls to be answered
	Which piece of promotional activity works and which doesn't
	Geographic location of callers
	Call volumes by time of day and day of the week
	Source of advertising and promotion

Call Routing - Network Services

REAL FLEXIBITY WITH ROCKET NON-GEO NUMBERS
A full range of innovative and cost-effective tools are available to Rocket customers at network level. This means that in combination with intelligent routing, users of our non-geographic numbers can save considerably in terms of call costs and hardware investment/upgrade.

Call Queue
Through a multi-million pound investment in network expansion, Rocket has access to a backbone that is perfectly placed to handle large numbers of simultaneous calls and route them to multi-site centres. By operating a central network queuing system, Rocket is able to queue the calls and deliver them when lines are free - callers are even regularly advised of their position in the queue.

To avoid queuing customer calls can be directed to "overflow" to seperate locations or services such as Rocket in order to fully utilise your company resources.

Time of day profiles can be created in order to route calls to different locations based on your working day, allowing you to employ Rocket to field calls out-of-hours and at weekends.

Call prioritisation, placing your most important customers in the front of the queue

Data Capture,callers can leave contact details so they can be called back later. Rocket can even provide information on those that have given up holding.

On Hold, We also provide streaming for "On Hold" advertising and messaging

Brochure Requests
Rockets IVR service can capture up to 10 fields of information without the need for a live operator. This service can be used to automate application form requests or promotional leaflet/brochure requests. Rocket can capture the various voice clippings i.e name & address for brochure enquiries, or answer for competition hotlines etc and can then transcribe the information into a useable format for you to fulfill their requirements.

Store Locator
Rockets Store Locator, automatically routes your inbound calls to the most appropriate person, branch, office, service or source of information when calling your business.

By examining the CLI (Calling Line Identity) of the inbound call, Store Locator can establish which part of the UK the call is from and route it directly to the nearest store, ensuring you give your customer the most efficient service possible.