Avaya IP Office

Simple, Powerful Communications for Small Business
Successful companies are always looking for new ways to do more with less—keeping their business flexible, innovative and competitive without driving up operating costs and capital expenses.
Avaya puts the solution at your fingertips: the Avaya IP Office communications system.

Avaya IP Office is the right choice for any small business today—whether you are 5, 25 or 250 employees…just getting started or already established…have a single office, a home office or multiple storess.

Avaya IP Office unifies your communications, providing your employees with a solution that lets them handle all their business communications on the device of their choice: their laptop, mobile phone, office phone or home phone—using wired, wireless or broadband connections.

IP Office easily adapts to your goals and budget and provides individual user productivity solutions to give each of your employees just the capabilities they need—whether it’s your receptionist, sales or service representatives, home telecommuter or on-the-go knowledge worker.

Avaya IP Office uses built-in intelligence to simplify your use of wired, wireless and Internet communications.

Instead of keeping your communications separate, Avaya IP Office brings them together so you can easily turn a home or mobile phone into an office extension, collaborate with dozens of customers or staff members on a conference call and get detailed reports that show how well your company is responding to customers.

With rich functionality, IP Office naturally creates new ways of thinking about the role communications can play in your business.

key features


	64 party conference bridge
	Built-in resilience
	Manage any system from any location
	Centralised management
	Powerful desktop user applications
	Connect up to 32 sites seamlessly
	Mobile extension twinning
	Full call centre application available

Expand your talent pool without increasing real estate
Is your business growing, but you don’t want to add full-time staff? With IP Office you have the flexibility to have extra staff working from home—wherever that may be. Each would have access to all the communications and call handling capabilities your other employees have at the main office.

Seamlessly integrate business applications
With Rocket, you can integrate a wide range of applications to enhance and customize your IP Office system to the specific needs of your business (e.g., an application that automatically calls clients to remind them of appointments).

Easily add or move phones
Adding new phones or other devices is a matter of plugging them in and powering on—IP Office automatically reads the IP address of the device. Once it is set-up, you can move a device from extension to extension, even to another location (e.g., a home office), without having to “re-administer.”

Serving Customers Effectively with Unified Communications

Handle more calls with fewer people
Instead of using staff time to answer incoming calls, rely on the built-in intelligence in IP Office to route calls quickly and accurately.

Eliminate conference calling fees
IP Office makes every day conferencing affordable and practical by providing your business with two built-in, 64-party conference bridges.

Centralize administration
For businesses with more than one location, IP Office enables remote management and administration from a central location. No need to have an administrator at every site.

Manage your system from anywhere
You don’t have to be on-site to manage your IP Office system—you can do it securely, from anywhere, and at any time. Administer all offices from one location—eliminating time and travel costs. IP Office administration is flexible, efficient and included with the IP Office 500 system.

Built-in resiliency
For businesses with more than one location, IP Office can deliver continuous operation. In the event of a power outage, users with IP phones can automatically failover to another location, retaining full communications capabilities.

Connect your business locations
IP Office is ideal for any company with multiple locations. Connect up to 32 sites and have all the IP Office systems communicate seamlessly. Eliminate site-to-site calling costs. Share messaging, receptionists, the office directory and much more. Manage all systems from a single browser-based interface. Quickly and cost-effectively set up satellite operations in remote locations that might not otherwise have justified the investment in a fully-equipped office.

Intelligent call routing
You never know when your most important customer will call. Now you don’t have to worry. IP Office Preferred Edition gives you many programmable options to handle calls any time of the day or night. Program IP Office to recognize your best customers and even greet them with a personal message. Forward calls virtually anywhere with different options for each extension, times of day and different incoming numbers or area codes.

Scalable, sophisticated voice mail
The voice messaging capabilities in Preferred Edition deliver productivity and efficiencies day-in and day-out. Handle up to 40 simultaneous calls. Broadcast a single voice mail to the entire company, a specific department or just a team. Have the system “find” you and let you know when new messages arrive.

Secure “Meet me” conferencing
With two built-in conference bridges, IP Office Preferred Edition makes it easy for all your users to host their own password-protected conference calls. The user experience becomes seamless for your staff and customers—whoever you invite to your audio conference. With its unique conference call capacity, IP Office lets you host a multitude of calls simultaneously.

• Download Avaya IP Office Brochure
• Smart Office All in One Packages
• Non-Geographic Numbers