Best of breed contact centre solutions.
Today's business realities are more complex than ever before. Opportunities for success are multiplying daily. New business strategies and technologies can improve your productivity, lower costs and speed your time to market. But as fast as the possibilities are growing, new business challenges and risks are keeping pace.
Expectations have never been higher for your business to be fast, accessible and customer-focused, and customers who don't find these qualities in your business will quickly move on to someone else. Rocket's multiple solution, building block approach allows progressive deployment of a comprehensive range of compatible components as and when budget or resource permits.
An important point
Rocket have been designing complete contact centre solutions for over 12 years, every component of a Rocket solution has been carefully and exhaustively selected on the grounds of reliability, simple integration, ease of use, flexibility and strength of manufacturer backup and is used by or has been used by Rocket - meaning EVERY Rocket employee has a thorough working knowledge of the products and sevices we provide. But more importantly we know it works.
-
- Call free 24 hrs a day
0800 018 2838
outside UK call +44 1252 670699 - Join the Rocket mailing list
- Email Rocket
Put together by experts that run their own contact centre.
Telephone Answering Service service Software
Based on the culmination of 12 years of industry experience and built by Rocket's very own in-house development team Ansaplus™ is the most comprehensive telephone answering bureau software suite in the world.
Ansaplus™ is THE complete telephone answering service solution for 5 - 200 users, fully integrated single solution featuring agent screen pop with VIP client recognition, sophisticated sheduled message delivery, performance monitoring, call management and flexible tariff billing.
Rocket Intranet Services COMMUNICATION AND RECOGNITION TO THE DESKTOP
Multilocation organisation-wide communications and reward programmes can be greatly enhanced by enlisting the technical capabilities of Rocket's team of dedicated Intranet engineers. Our Intranet team will design a tailored made solution for your business that can transmit your training and recognition programmes to the desktop.With its own built in reward shop the Intranet tightly integrates with the Ansaplus suite automatically awarding bonus points to an employee or team account based on answering times, call durations, product knowledge quizzes and call monitoring results.
Adhoc points can be added for good customer feedback or special incentives. Points can also be deducted for poor time keeping or quality standard achievement. Points awarded are redeemed against shop items or given as holiday vouchers..
The system also includes employee profile pages, a calender, a holiday request system, a news section, internal message system and league tables that can be displayed as a wall board with live updates.
Callflow, CRM , Auto and predictive dialling
Synthesys
is a suite of products that gives non-technical staff the tools to manage the contact centre and the people in it. The wide-ranging functionality is presented in an easy-to-use drag-and-drop windows environment. Callflow scripts guide the agents' interactions. Call list creation and queuing manages your outbound operations. Callflow scripting controls both inbound and outbound interactions.
Voice Recording
The ultimate in professional voice recording. A comprehensive solution to customers who require long-term recording of inbound and outbound telephone calls. For every type of enterprise, institute or organisation, which needs a facility to record, store and monitor voice telephone calls,Cybertech is the ideal system solution for organisations looking for enterprise class, encrypted voice recording for verbal transaction or dispute resolution protection.
MyCalls Recorder is a new addition to the MyCalls applications suite. It introduces for the first time a comprehensive conversation recording solution at an affordable price.
Monitoring up to 60 ISDN lines, MyCalls Recorder provides both trunk line and extension user monitoring in real-time with a comprehensive record archiving application. Recorder is an ideal solution for any business that needs to keep conversation transcripts on file. It is ideal for GPs, legal practices, consultants – in fact any business that provides information over the phone.
Real Time Monitoring
NEC Contact Centre is designed to deliver tangible service, results need to be monitored. Providing real-time information onto PC screens and LCD Wallboards, MyCalls Call Centre works in conjunction with the NEC Univerge Contact centre platform.Supporting up to 64 ACD Groups and multiple supervisors, the overall package brings enterprise level features to the SMB business.
Avaya Compact Contact Centre is the next-generation contact centre solution for small and medium enterprises, providing managers with both historical reports, and real-time view of the contact centre activity. Tightly integrated with the whole of the IP Office portfolio, CCC has been designed to allow organizations to manage their customer facing department or contact centre effectively and improve customer service.