Results driven telemarketing services

... win customers, increase revenue, grow business quickly - and only pay for RESULTS!

Telemarketing or telesales is proven to be one of the most cost effective and successful ways to boost a business, many managers still find telemarketing a daunting prospect. Luckily Rocket’s telemarketing specialists love to do the things you hate.

With Rocket's result driven telemarketing service you will benefit from immediate return on investment no matter what the objective. In other words you pay for what we achieve and not just for what we do.

Want to generate leads to keep your sales force hitting targets? - Just pay per lead.

Want to make sure your valuable data is accurate and clean? - Just pay per each cleansed record.

Want to get meaningful intelligent prospect data?
-Just pay for each completed data set.

Want to get validated, qualified prospects to attend your roadshows or seminars? - just pay per delegate

Want to get customers to upgrade or commit to long term contracts? - just pay per upgrade or commitment..

.GENERAL USES FOR TELEMARKETING

    Following are some areas that outbound telemarketing can be used to benefit your company:
    Eliminate returned and misdirected marketing materials Qualifying leads (advertising, trade show, seminar, direct response)
    Qualify your prospects list
      Prospecting for new customers and penetrating new markets quickly
    Identify the appropriate contact name Selling to marginal or mid-sized accounts
    Collect the proper address and title Up-selling products/services
    Find additional contacts within target companies Setting appointments, closing sales and
    reactivating lost accounts.
    Identify the decision makers Service reminders, booking engineer visits.
    Capture e-mail addresses List cleansing and database building.
    Deliver 99.9% data entry accuracy Market Inteligence qualifying prospects

    THE BENEFITS & WHY IT IS GROWING

    There are several reasons why telemarketing has been growing rapidly:

    COST-EFFICIENCY
    Cost of a field sales call in relation to the number of contacts made is becoming cost-prohibitive. With telemarketing physical logistics are eliminated (no downtime between calls, no missed appointments, no weather/traffic delays). It allows greater access to the marketplace. What is more by outsourcing to Rocket costs are related directly to the project or campaign.

    TIME MANAGEMENT
    Re-engineering has caused increased responsibilities for those who survived downsizing, and they have less time to see field representatives. Using telemarketing for appointment setting and pre-qualifying prospects will increase your field sales time. Most field representatives do not like prospect or cold calls; they prefer solid leads.

    Telemarketing - Market Intelligence
    The key to success in business today is information. The more information you have about your target market the better able you'll be to meet that markets' needs with your products and services. Rocket telemarketing services provides customised market research to gather and categorise the vital information you need. We will contact your market via phone, ask them your research questions, record their responses, and tabulate and analyse the results. We will then provide you with a report summarising the results, saving you and your staff hours of time!

    Following your brief, Rocket will be able to provide a much deeper level of information relevant to your business. For example, information such as current equipment, supplier and replacement cycles can be gathered. This information can be made available to your in-house sales team for their future activity or simply passed to Rocket's Appointment setting department.

    The power of this telemarketing approach is that tailored activity can be directed at recipients with a high degree of accuracy.

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Pay only for what we achieve not just for what we do!

Outbound Telephony - Market Intelligence

The key to success in business today is information. The more information you have about your target market the better able you'll be to meet that markets' needs with your products and services. Rocket Ansa-Call provides customised market research to gather and categorise the vital information you need. We will contact your market via phone, ask them your research questions, record their responses, and tabulate and analyse the results. We will then provide you with a report summarising the results, saving you and your staff hours of time!

Following your brief Rocket will be able to provide a much deeper level of information relevant to your business. For example information such as current equipment, supplier and replacement cycles can be gathered. This information can be made available to your in-house sales team for their future activity or simply passed to Rocket's Appointment setting department.

The power of this approach is that tailored activity can be directed at recipients with a high degree of accuracy.

Outbound Telephony - Appointment setting.

You may need to increase the effectiveness of your sales teams or may find that your own skills are in the quite different fields of product development, support and consultation, that you are able to conduct professional face-face presentations but either don't have the time, or resource, to employ a sales team.

Rocket brings a fresh perspective to the world of inside sales or tele-services. Rocket's extensive experience specifically with booking qualified appointments for sales people has revolutionised the way businesses and sales managers' value the phone as a qualified tool to increase sales and motivate employees.

Rocket's business to business sales support strategies have been an eye opener to many companies that appointment setting does indeed work and can work for any company of any size.
Rocket's goal is to help create viable opportunities for sales people to meet targeted decision makers. Rocket's staff is composed of mature dedicated individuals that can learn and sell the benefits of your product in a professional and eloquent manner. Rocket's unique Appointment setting methodology was designed specifically to focus on the needs of firms that have a need to increase sales. We are confident that Rocket's appointment setting system is the best investment you will ever make.

Appointment setting
 You may need to increase the effectiveness of your sales teams or may find that your own skills are in the quite different fields of product development, support and consultation, that you are able to conduct professional face-face presentations but either don't have the time, or resource, to employ a sales team.

Rocket brings a fresh perspective to the world of inside sales or tele-services. Rocket's extensive telemarketing experience has revolutionised the way businesses and sales managers' value the phone as a qualified tool to increase sales and motivate employees.

Our business to business sales support strategies have been an eye opener to many companies. Rocket’s goal is to help create viable opportunities for sales people to meet targeted decision makers. Our telemarketing staff are composed of mature dedicated individuals that can learn and sell the benefits of your product in a professional and eloquent manner. Rocket’s unique Appointment setting methodology was designed specifically to focus on the needs of firms that have a need to increase sales. We are confident that Rocket's appointment setting system is the best investment you will ever make.

Outbound TeleMarketing - Seminar & event promotion

Whether your having a grand opening, announcing a sale, promoting a trade show or some other kind of event a personal invitation by phone can make a big difference.

Seminar/ Event promotion by phone can do the following...

With the right script and offer Rocket can motivate people to attend your event who otherwise may not be motivated by other forms of advertising.

Rocket can promote only days before the event and be sure your message was delivered to your target market.

You know exactly how many prospects received invitations by phone, thus based on the response you can estimate attendance before the event.

You can base the level of activity precisely to the response, right upto and during the event.

Hiring Rocket can save you time and money. It enables you to get started quickly without the cost and headaches associated with purchasing telephone equipment, ordering additional phone lines, providing office space and buying furniture. You eliminate the need to hire, train, and manage employees and you gain the flexibility to quickly increase or scale down operations according to your business' needs.

Lead Generation

Telemarketing – Data Cleansing & Verification

Most of your hard earned advertising & marketing money resides in your company database. Royal Mail figures suggest that some 11% of the population move address each year - reason enough to keep on top of your records.

Rocket's telemarketing service can assist in providing new data or cleansing your current database and enhancing the viability of your lists with additional information. Our list broking section can provide you with business intelligence information according to your selected criteria on every industry sector in Europe.

    Qualifying leads (advertising, trade show, seminar, direct response) Eliminate returned and misdirected marketing materials
    Prospecting for new customers and penetrating new markets quickly Qualify your prospects list
    Selling to marginal or mid-sized accounts Identify the appropriate contact name
    Up-selling products/services Collect the proper address and title
    Setting appointments, closing sales and Find additional contacts within target companies
    Service reminders, booking engineer visits. Identify the decision makers
    List cleansing and database building. Capture e-mail addresses
    Market Inteligence qualifying prospects Deliver 99.9% data entry accuracy

Outbound Telephony - Lead generation

Ever wonder why 20% of salespeople produce 80% of sales? Take a closer look at this astounding statistic and explore its cause.

The fact is that 80% of salespeople will do almost anything not to prospect. Sales managers may insist that it's done and demand prospect lists, call reports, and sales meeting updates; but the fact is most salespeople will call on existing accounts, do administrative tasks and talk to other salespeople rather than dig up new accounts.

Management has two choices. They can continue with the status quo or recognize human nature and try a different approach.

Jack of all trades blah, blah, blah.
Why is there a division of labour in virtually all other parts of the business organization and typically none in sales? Why do we expect the salesperson to prospect, qualify, make presentations, overcome objections, negotiate, close and often offer follow up service.

This is one of the major reasons there is such LOW productivity per average salesperson. Smart companies today are looking at ways for salespeople to focus on what they do best: make presentations, establish rapport and close deals.

Companies are also streamlining their prospecting, qualifying and intelligence gathering process by outsourcing to Rocket Ansa-Call.

Motivated
Keep your sales force motivated and productive with a steady stream of qualified leads. Our experience telemarketing high-end, high-value technology products and services will make the difference!

Don't waste marketing money!
Prospects gathered from inquiries at tradeshows, seminar attendees, BRC respondents, inbound calls, and any other marketing promotions are a goldmine for sales opportunities. However, without rapid and professional follow-up, they can quickly become worthless. We can help you make sure that doesn't happen.

Due to the nature of your product or service, the probability of closing your deals shoots up dramatically once you consult with your prospects face-to-face. Whether we're cold calling, following up on inquiries, or calling on existing leads or customers, we will ensure your sales people are meeting only with legitimate, qualified prospects.

STATE OF-THE-ART FACILTIES
The SYNTHESYS™ Script Aware Predictive Dialer enables Rocket to perform intense outbound calling to optimize and limit their Silent Call Rate in compliance with industry regulations whilst maintaining high performance and high agent utilisation. Because the SYNTHESYS™ Agent Front End is managing each call's content and guides agents through each call, it can directly inform the Predictive Dialer when an agent is about to become free.

Therefore the dialer can do away with the complex statistical guesswork, and base its dialling decisions on facts. This can only be achieved through the full integration of Business Process related (dynamic) scripting with the dialer, removing most of the uncertainty element from the predictive algorithm. Rocket use this sophisticated Callflow software to control customer interactions and provide consistent representation of your wishes. Furthermore controlling the conversation this way leads to a dramatic fall in call times as agents are kept strictly "on-message".

The software pivots on Callflow scripts that guide agents through customer interactions.Callflow designer

A Callflow script is a branching map of all the routes an interaction can take, and different sections of the script, containing data capture, information and questions, exist along each route. The callflow guides users through the different routes and through the sections that they see on that route. Rocket is unique in being able to build "up-selling" into their service delivery.