Why choose Rocket?

• Integrity - honouring our promises.
  In everything we say and everything we do. No broken promises No wild claims on what our products can do or on what level of service we can provide.
• 24hr call centre backup – Rocket has it’s own call centre which means we understand the importance of running a business that is mission critical
• Practice what we preach - Rocket uses the AVAYA communications platform handling over 1.2 million calls a year – Rocket use the entire portfolio of products that it sells - we really do have a working knowledge of these products
• AVAYA field trial site – our unique relationship with the manufacturer Rocket has direct access to product updates, information on software enhancements & fast-track for support issues that enables Rocket (and her customers) to influence product development.
• 4 UK Locations all using the AVAYA system – Rocket supports it’s own network of installations with over 1000 customers relying on our communications infrastructure
• No salesman – our single most important motive in providing you with a solution is to enhance your business. Our Solutions Architects are not motivated by short term profit but more by long lasting relationships, when dealing with a competitor ask the salesman would he be there if he wasn't getting paid commission.
• All our engineers - demonstrating Rocket’s full commitment towards the products we sell, gain top-level accreditation from the manufacturer and are Microsoft Certified.
• Unique support offering: - THE BEST SUPPORT IN THE BUSINESS

  24hr, 7 days a week, 365 days a year
  4 hour replacement of faulty components
  All adds, removes and updates conducted remotely
  Free version software upgrades
  Call Centre contingency backup in event of line failure
  On-line support helpdesk for tracking support issues
  Monthly support contract – no long term tie ins
  Paid monthly

• Extensive demo facilities in a live working environment – you can see and try the system before you decide, we can mirror your requirements and demonstrate the system that suits you.
• In-house training –all systems come with at least 1 day’s user training for all employees
• In-house installation & maintenance team– all of our installations and support issues are implemented by our own fully accredited engineers
• ENTHUSIASM - We truly enjoy what we do and relish new and exciting challenges, providing solutions that make businesses work better, more productively and profitably gives us the biggest buzz.