Outsourced Call Handling
Outsourcing your call handling to Rocket allows you to focus on your core business
Rocket’s outsourced live call handling division provides inbound and outbound services right across the SOHO, SME and Corporate divide, either as a stand-alone solution or to compliment a Rocket hardware installation. Here at Rocket a dedicated team work 24 hours a day, 7 days a week, 365 days a year to ensure that your calls are handled by our articulate and intelligent staff efficiently in the way that suits your individual needs. With highly motivated, fully trained staff, Rocket guarantees 100% customer satisfaction every time. Rocket offer a range of different call centre solutions to benefit your business, with our unique, next generation call centre software we can tailor to your individual needs. Rocket provide simple or complex solutions no matter how large or small the business.
Rocket Live Inbound Services
Since 1997 Rocket has been delivering great results to its clients, satisfied year after year. Here at Rocket we feel that treating your customers as our own creates an excellent rapport, the benefits to your business are clear from the results. By going that extra mile we feel that we can launch your business to the next level.
Use Rocket Live Inbound Services for:
- Media response either press, TV, radio or PR
- Product information lines, recalls, fulfilment
- Order taking and tracking
- Customer service centres, booking engineers, ordering parts
- Dealer or store locators
- Bookings and reservations, tickets and appointments
- Financial service applications
- Booking appointments
- Emergency service callouts, out of hours call outs
Rocket Outbound Services
Here at Rocket we understand that outbound calls can be time consuming and expensive. Rocket has been successfully running a diverse range of outbound campaigns, with enthusiastic professional staff to compliment the image of your business. We ensure that Data Cleansing is an important part of these campaigns taking into consideration customers that should not be contacted. These can be for reasons such as customers on the TPS (Telephone Preference Service) or relocated customers. Take the pressure off, let Rocket represent you with our exceptional service, to give your business a soaring reputation for customer service.
Use Rocket Outbound Services for:
- Qualifying leads (advertising, trade show, seminar, direct response)
- Database cleansing, data mining and list broking
- Prospecting for new customers and penetrating new markets quickly
- Selling to marginal or mid-sized accounts
- Up-selling products/services
- Setting appointments, closing sales and reactivating lost accounts
- Product recalls
- Market research and intelligence gathering
