Voice Call Recording
Call recording has been established as a key factor in many businesses to assist in many aspects. Whether a large or small organization this is an important part of a successful approach in improving the effective running of a business. For example, communications may need recording for the following:
- Monitoring & training purposes, e.g. this can be used in contact centres of all ranges
- Resolving disputes, e.g. telesales offices and insurance companies
- Verification use, compliance purposes, e.g. emergency services, control rooms
RocketUK.com has the experience it takes to offer the recording solution to fit your needs. With in excess of 1,000 installations across the UK, RocketUK.com can provide a single telephone recording system to centralised recording and archiving for thousands of positions throughout multiple sites.
Our communications recording solutions include:
- Single channel personal recorders
- Multi line, multi site LAN/WAN based systems
- Bulk, selective, rules based and on-demand recording
- Browser based search and replay over the web
- Recording of voice, radio, screen, web and fax
- Flexible storage options
- Voice over IP (VoIP) recording
RocketUK.com has the right solution for you no matter the size or nature of your organisation.
Legal aspects of communications recording in the UK
There are a number of guidelines and legislations that regulate telephone call recording and monitoring in the UK. For more information please consult Ofcom's guidelines on Recording and monitoring telephone calls or e-mails.
